Social Insurance Specialist (Claims Representative)

Company Name:
Other Agencies and Independent Organizations
United States Citizens Permanent Full Time
_Do you have a desire to:_
help SSA manage its Social Security programs?
analyze and solve problems?
help to advise millions of retired and disabled individuals?
work on a team to make a difference in people''s lives and your own?
Join SSA, one of the top 10 Best Places to Work in the Federal Government!
Once selected for the Claims Representative position in SSA, you will contribute to the Agency''s mission through direct and personal service to the public. This includes speaking with beneficiaries about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims.
Additional selections may be made from this vacancy announcement.
U.S. Citizenship Required Registered for Selective Service. See "Other Information" tab Background and/or Security Investigation Required Selectees are required to serve a one year probationary period Must pass a Competency Assessment Interview Relocation expenses will not be paid Claims Representatives conduct interviews to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, and health insurance benefits, and eligibility for supplemental security income including State supplements. In addition, they resolve discrepancies, clarify issues and make final decisions for initial and continuing claims for benefits and payments.
All qualification requirements must be met by the closing date of the announcement.
If you are using experience to qualify, your resume must show:
For GS-5: Three years of general experience that demonstrates the ability to 1) analyze problems to identify significant factors, gather pertinent data, and recognize solutions; 2) plan and organize work; and 3) communicate effectively orally and in writing. Examples of qualifying experience include analyzing, explaining, applying or interpreting laws, rules, regulation or policies.
For GS-7: One (1) year of specialized experience assisting individuals in establishing their entitlement to receive benefits; or adjudicating, authorizing or reconsidering claims; representing benefit programs before the general public and providing information through the media; or evaluating benefit program operations to assess the integrity and quality; or interpreting program requirements and formulating policies, procedures and guidelines.
Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12 month period, you will be credited with 6 months of experience).
SUBSTITUTING EDUCATION: If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you _ must _ provide a copy of your transcripts or other proof of education. NOTE: Education completed in a foreign institution _ must _ be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant''s responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services.
For GS-5: A bachelor''s degree OR completion of a full 4-year course of study in any field leading to a bachelor''s degree OR a combination of post-high school education and the general experience described above. One year of study is defined as 30 semester hours or 45 quarter hours. (Note: Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.)
For GS-7: One full year of graduate level education in a related field (one year of full-time graduate education is considered to be the number of credit hours that the school you attended has determined to represent one year of study. If this information cannot be obtained from your school, we will consider 18 semester/27 quarter hours to be equal to one year of full-time study) OR a combination of graduate level education and the specialized experience as described above OR a Bachelor''s degree and superior academic achievement in a related field. Superior academic achievement is based on:
Graduated in the upper third of the graduating class in the college, university, or major subdivision; OR
Graduated with a cumulative 3.0 GPA or higher out of 4.0 based on 4 years of education, or based on courses completed during the final 2 years of the curriculum. OR
Graduated with a 3.5 GPA or higher based on the average of all the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum; OR
Election to membership in a national scholastic honor society that meets the minimum requirements of the Association of College Honor Societies (except for freshman honor societies).
If you are claiming one full year (e.g., 18 semester, 27 quarter hours, etc.) of related graduate course work, you must provide proof. Examples of related graduate course work include Business Administration, Public Administration, and Social Work.
If you are selected for the position, you _must_ provide your official college transcripts prior to being appointed.
COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job.
The evaluation you receive is based on your responses to the questionnaire.Your resume and supporting documentation will be compared to your responses to the questionnaire, which is designed to capture the desired competencies for this position.These competencies include oral and written communication, using computer systems and software, decision making, analysis and problem solving. Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes about 15 minutes to complete.
Your application will be evaluated under the Category Rating method. If you meet the Minimum Qualification Requirements for the position, your application will be evaluated and placed into one of three categories:
1 - Qualified Category - Candidates who meet the Minimum Qualification Requirements. 2 - Well Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.
3 - Best Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.
Candidates eligible for veterans'' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the Minimum Qualification Requirements will automatically be placed in the Best Qualified Category.
ICTAP candidates who meet the requirements for the Well Qualified category will be placed at the top of the Best Qualified category and be given selection priority.
To apply for this position, you must provide a complete Application Package which includes:
1. Your R sum
2. The Occupational Questionnaire
3. Additional Required Documents, as personally applicable (see Required Documents section below)
The complete Application Package must be submitted before midnight (EST) on Friday, July 25, 2014 .
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
To fax supporting documents you are unable to upload, complete the United States Government Application Cover Page using the following Vacancy ID 1171165. Fax your documents to .
Note : To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
If you cannot apply online: 1. View and print the occupational questionnaire:View Occupational Questionnaire, and
2. Print this 1203FX Form C to provide your response to the questionnaire; and
3. Fax the completed 1203FX and supporting documents to .
Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.
You must submit additional supporting documentation by the closing date of the vacancy announcement to claim certain types of preference or qualify on the basis of education.
INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. _ICTAP candidates must also provide_:
proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent.
NOTE: ICTAP eligibles will be considered well qualified if they have received an eligibility rating of 80 or higher (excluding points for veteran''s preference) for this position. You must submit the proper paperwork to qualify for ICTAP priority.
For more information visit .
VETERANS'' PREFERENCE: If you are claiming veterans'' preference under competitive procedures, you MUST submit a copy of your military discharge certificate (DD 214 member 4 copy), official statement of service from your command if you are currently on active duty, or other proof of eligibility by the closing date of this announcement. If you do not submit the proper paperwork with your application, you will NOT be awarded veterans preference. To be acceptable, the document must show Character of Service. If you are claiming 10-point veterans'' preference, you must also submit an Application for 10-Point Veterans'' Preference (SF 15) and the required documentation specified on the reverse of the SF 15. Preference will be granted as appropriate based _ONLY_ on the documents received. For more information visit .
PROOF OF EDUCATION: If you are qualifying on the basis of education or satisfying an educational requirement, _you must submit a copy of your transcripts_ with the course title, number of credits, grade, and date of completion. To qualify, the degree must be from an accredited college or university recognized by the U.S. Department of Education. Education completed in a foreign institution must be certified as equivalent to coursework completed at a U.S. college or university. Certification of equivalency must be submitted at the time of application.
Once you have successfully submitted your occupational questionnaire, you will receive the following email notifications concerning your application status: (1) Receipt of application; (2) Result of qualifications review and if Referred/Not Referred to the selecting official; and (3) Selected/Not Selected for the position.
If you applied incorrectly or submitted an incomplete application, we will be unable to send you notifications regarding the status of your application. Please read the _How to Apply_ instructions carefully to ensure that you submit a complete application.
Social Security offers a comprehensive _benefits program_ that you can customize for your individual medical and financial needs. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help youbalance life with Social Security to life outside of work . Please visit ourCareers website for additional information.
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See .
Individuals with disabilities may call us via Federal Relay using the (voice) telephone provided.

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